Reference

youtoto Privacy Policy for Indonesia Accounts

We keep your account data, cookie signals and device logs in one place so you can see what we store when you open an account and why it…

Account dataCookiesDevice logsSupport records

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How We Handle Your Data

youtoto Service availability depends on jurisdiction. Users are responsible for checking local law before access.

This policy explains how we collect, use and store account data tied to your profile, including login logs, cookie signals, device type and support messages. When you send money through DANA, OVO, GoPay or QRIS, we keep the transaction reference only to confirm the payment, handle

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a dispute or complete a required check. If you ask for a correction, deletion or copy of your record, we verify the request against the email or phone number on file before we act. Access and eligibility depend on local law, and the process is available
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only where local law permits. On mobile browsers, cookie choices follow the browser you use, so clearing that browser is the fastest way to reset them. We do not use privacy requests for unrelated marketing, and we keep the record as short as the law allows.
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If our team needs more context, we ask for the latest registered contact detail, not a full form filled twice.

Service availability depends on jurisdiction. Users are responsible for checking local law before access.

HELP DESK PATHS

Privacy Help Via Local Channels

If you want to ask about stored data, a correction or a deletion request, reach us through the same support paths you use for account help.

Live Chat Use the chat bubble for privacy requests, correction requests and account access checks. We answer from 09:00 to 21:00 WIB every day, and we can confirm whether a data change needs extra verification.

WhatsApp Send your request on WhatsApp if you need a quick follow-up about stored details, cookie consent or a locked login. Keep your registered phone number ready so we can match the right account.

Email Write to our support mailbox for deletion requests, copy requests and record corrections. We keep the thread so you have a clear paper trail for any privacy change, including a request tied to DANA, OVO, GoPay or QRIS.

ACCOUNT CONTROL MODE

Data, Cookies and Account Control

We keep this process simple: we collect only the details needed to run the account, read cookies on the browser you use, and limit retention to what local law and dispute handling…

Data we collect

We record the email or phone on file, login time, device type, browser language and support thread so we can match your account and answer privacy requests without asking you to repeat the same details.

Cookie control

Cookie choices follow the browser you use on Android, iPhone or desktop. If you clear the browser cache, those settings reset there, while the account record stays intact for lawful retention.

Login checks

If a login comes from a new device, we may ask for a one-time check through your registered phone or email. That keeps account changes tied to the right person before we update any record.

Retention window

We keep transaction references, support logs and correction history only as long as needed for dispute handling, legal duties and internal audit. After that, we remove or anonymise the record where the law allows.

Request changes

You can ask for a copy, correction or deletion request by sending the registered phone number, the email on file and a short explanation. We will confirm what can be done under local law.

Contact trail

Every privacy request stays in the same support thread, so you can see who replied and when. That trail helps if you later ask for an update from Jakarta or elsewhere in Indonesia.

Common Privacy Questions for Your Account

These answers cover what we store, why we keep it and how you can ask for a change. If you open the site on Android, iPhone or desktop, the same privacy steps apply, and the browser or device you use may affect cookies. For any request, we check the contact detail on file first and then follow the rule that applies in your location, including the request path linked to your account.

We keep the email or phone you submit, login time, device type, browser language and support messages. That record helps us verify requests, match the right account and handle later changes without asking you to repeat details.

Yes. Send a request through live chat, WhatsApp or email using the contact detail on file, and we will verify it before sharing the record that local law allows us to provide.

Cookies follow the browser on your Android, iPhone or desktop device. If you clear that browser, the cookie memory resets there, but the account record and lawful retention stay separate.

Yes, we keep those references only to confirm the transaction, handle a dispute or complete a required check. We do not use them to build unrelated profiles or to contact you for unrelated reasons.

You can ask to update the phone number or email on file, but we will first verify the request against the current record. If local law requires more checks, we will tell you what is needed.

We keep privacy records only as long as needed for the request, dispute handling and legal duties. After that period ends, we delete or anonymise what we are allowed to remove under local law.

Use live chat, WhatsApp or email, and include the registered contact detail plus a short description of the privacy issue. Our team works 09:00 to 21:00 WIB every day and follows the request path tied to your account.

youtoto Privacy Policy for Indonesia Accounts

Privacy Help Via Local Channels

Data, Cookies and Account Control

Data we collect

Cookie control

Login checks

Retention window

Request changes

Contact trail

Common Privacy Questions for Your Account

01 What do you collect when I open an account?

02 Can I ask for a copy of my data?

03 How do cookies work on my phone?

04 Do you keep DANA, OVO, GoPay and QRIS references?

05 Can I change my phone number or email?

06 How long do you keep privacy records?

07 How do I contact you from Jakarta?

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